General Terms and Conditions

General Terms and Conditions

of the online store www.mountrastore.com

  1. Identification of the Trader

1.1. These General Terms and Conditions (hereinafter also the “GTC”) govern the legal relations between the company

Trade name: Petsky, s. r. o.
Registered office: Klimkovičova 3164/21, 040 23 Košice - Sídlisko KVP city district, Slovak Republic

Registered in the Commercial Register of the District Court Žilina, Section Sro, Insert number 87564/L
Company ID (IČO): 56937407

Tax ID (DIČ): 2122504230
Bank account: SK5275000000004034983576

The Seller is not a VAT payer

(hereinafter also the “Seller” or the “Trader”) and any person who is the Buyer of products offered by the Seller on the Seller’s Website and who acts as a consumer within the meaning of the further provisions of these General Terms and Conditions and the relevant laws defining a consumer, within the applicable legislation of the Slovak Republic, especially the laws: Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Acts, as amended, Act No. 40/1964 Coll., Civil Code, as amended.

1.2. The Seller’s email and telephone contacts are:

Email: info@petsky.eu

Phone no.: 0907976751

1.3. The address for sending complaints and contract withdrawals is:

Petsky, s. r. o., Klimkovičova 21, 040 23 Košice, Slovak Republic

  1. Definition of Terms

2.1. For the purposes of these General Terms and Conditions, the Trader in accordance with Act No. 108/2024 Coll., as amended, states and defines the following terms:

2.2. A contract concluded at a distance is a contract between the trader and the consumer agreed and concluded exclusively by means of one or more means of distance communication without the simultaneous physical presence of the trader and the consumer, especially by using an online interface, electronic mail, telephone, fax, addressed letter, or a catalogue of offers.

2.3. The Trader (hereinafter also the “Seller”) is a person who, in connection with a consumer contract, an obligation arising therefrom, or in commercial practice, acts within their business activity or profession, including through another person acting on their behalf or for their account.

2.4. The Consumer is a natural person who, in connection with a consumer contract, an obligation arising therefrom, or in commercial practice, does not act within their business activity or profession.

2.5. A consumer contract is any contract regardless of its legal form concluded between the trader and the consumer.

2.6. The term Internet store is synonymous with the terms Electronic store and Website.

2.7. The Buyer is any person (natural or legal) who has sent an order, especially by using the Seller’s website or by other means of remote communication.

2.8. Durable medium means a means which enables the consumer or the trader to store information addressed to the consumer or trader for a period of time adequate to the purpose for which the information is intended, and which allows the unchanged reproduction of the stored information, especially a document, e-mail, USB stick, CD, DVD, memory card, or computer hard drive.

2.9. A Product means especially goods, services, digital content.

2.10. A Service means especially any activity or performance offered or provided to the consumer.

2.11. Goods mean any tangible movable thing.

III. Basic Provisions

3.1. These General Terms and Conditions govern the legal relations between Buyers who are consumers and the Trader.

3.2. For contractual relations (as well as other legal relations that may arise from the contractual relationship) with Buyers who do not act in the position of consumers, the provisions of Act No. 513/1991 Coll., Commercial Code, as amended, shall apply.

  1. Product Order – Conclusion of the Purchase Contract

4.1. The proposal for concluding a purchase contract by the Buyer is the submission of an order for products by the Buyer, primarily by using the Trader’s website or other means of remote communication.

4.2. The purchase contract between the Buyer and the Trader is concluded at the moment of delivery of the confirmation of receipt of the order to the Buyer, which the Buyer created in accordance with point 4.1 of these GTC, by the Trader (electronically to the email address chosen by the Buyer during the order process).

  1. Duration of the Purchase Contract

5.1. The purchase contract is concluded for a definite period and terminates primarily upon the fulfillment of all obligations of the Seller and the Buyer, especially upon delivery and payment of the products according to the concluded purchase contract. This provision does not affect the Buyer’s rights arising from the statutory liability for defects of products by the Trader.

  1. Purchase Price – Information about the Purchase Price

6.1. The price of products ordered through the Seller’s Website (hereinafter the “purchase price”) is stated separately for each product and is valid at the time the order is created by the Buyer.

6.2. The purchase price of products stated on the Seller’s Website is the total price including all taxes and is clearly indicated on the Seller’s Website.

VII. Delivery of Products

7.1. In case the Buyer has chosen cash on delivery as the payment method for the order, the Seller is obliged to fulfill the order and deliver the products to the Buyer within a maximum period of 30 days from the date of conclusion of the purchase contract pursuant to point 4.2 and following of these GTC.

7.1.1. In case the Buyer has chosen a payment method other than cash on delivery, the Seller is obliged to fulfill the order and deliver the products to the Buyer within a maximum period of 30 days from the date of conclusion of the purchase contract pursuant to point 4.2 and following of these GTC and payment of the total order price to the Seller. If both conditions mentioned in point 7.1.1 of these GTC are met (i.e., if the purchase contract is concluded and the total price of the order is paid to the Seller), the Seller is obliged to deliver the products to the Buyer within a maximum period of 30 days from the date of fulfillment of both these conditions.

The usual period within which the Seller dispatches the products is 3 days from the date of conclusion of the purchase contract or 3 days from the date of payment of the total order price to the Seller.

VIII. Transfer of Ownership

8.1. Ownership of the sold item and the risk of accidental loss, accidental damage, or deterioration of the item passes to the Buyer at the moment of delivery.

  1. Payment Methods

9.1. You can pay for products on the Seller’s Website by the following methods:

9.1.1. Cash on delivery – fee 2 EUR

9.1.2. Online payment via payment gateway – fee 0 EUR

  1. Shipping – Methods of Delivery and Shipping Costs

10.1. Shipping costs and other expenses related to the delivery of products are not included in the purchase price of the products.

10.2. Methods of delivery and shipping costs for ordered products:

10.2.1. Delivery Methods:

10.2.1.1. Slovak Post, delivery to address

10.2.1.2. Courier service DPD

10.2.1.3. Packeta pick-up point

10.2.2. Shipping Costs:

10.2.2.1. The amount of the delivery fee depends on the chosen delivery method and the country of delivery.
An up-to-date overview of delivery methods and prices can be found on the Shipping and Payment page.

Before completing the order, you will have the opportunity to see and confirm the exact shipping price.

  1. Withdrawal of the Buyer from the Purchase Contract without Giving a Reason

11.1. The consumer has the right to withdraw from a distance contract and from a contract concluded outside the trader’s business premises without giving any reason within the period specified in Article XII, points 12.1 to 12.3 of these GTC, except for a contract whose subject is:

11.2. The provision of a service, if the service has been fully provided and the provision of the service began before the expiration of the withdrawal period with the express consent of the consumer and the consumer declared that he had been properly informed that by expressing his consent he loses the right to withdraw from the contract after the full provision of the service, if the consumer is obliged to pay the price under the contract,

11.3. The delivery or provision of a product whose price depends on fluctuations in the financial market that the trader cannot influence and that may occur during the withdrawal period,

11.4. The delivery of goods made to the consumer’s specifications or clearly personalised goods,

11.5. The delivery of goods which are liable to deteriorate or expire rapidly,

11.6. The delivery of goods sealed for health protection or hygiene reasons and unsealed after delivery,

11.7. The delivery of goods which are, after delivery, according to their nature, inseparably mixed with other items,

11.8. The supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, the delivery of which can only take place after 30 days and whose actual value depends on fluctuations in the market which cannot be controlled by the trader,

11.9. The performance of urgent repairs or maintenance specifically requested by the consumer from the trader to visit the consumer; this shall not apply to contracts for the provision of other services than repairs or maintenance, or for the delivery of other goods than spare parts necessary for repair or maintenance, if such contracts are concluded during the trader’s visit and the consumer has not ordered such services or goods in advance,

11.10. The supply of audio or video recordings or computer software in a sealed package which has been unsealed after delivery,

11.11. The supply of newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications,

11.12. Goods purchased at a public auction,

11.13. The provision of accommodation services for purposes other than residential, the transport of goods, car rental services, catering or services related to leisure activities, if the contract stipulates a specific date or period of performance,

11.14. The supply of digital content which is not supplied on a tangible medium, if the performance has begun with the consumer’s prior express consent and acknowledgement that he thereby loses his right of withdrawal, and the trader has provided the confirmation to the consumer in accordance with § 17 paragraph 12 letter b) or paragraph 13 letter b) of Act No. 108/2024 Coll. on Consumer Protection and on Amendment and Supplementation of Certain Acts, as amended, if the consumer is obliged to pay the price under the contract.

XII. Exercise of the Right to Withdraw from a Distance Contract and a Contract Concluded Outside the Trader’s Business Premises

12.1. The consumer may withdraw from a distance contract or a contract concluded outside the trader’s business premises within

  1. a) 14 days from the date of:

receipt of the goods by the consumer pursuant to point 12.4,

conclusion of the contract, the subject of which is the provision of a service,

conclusion of the contract for the supply of water which is not supplied in a limited volume or set quantity, and a contract for the supply and consumption of heat,

conclusion of the contract for the supply of digital content which is not supplied on a tangible medium,

  1. b) 30 days from the date of conclusion of the contract in the case of an unsolicited visit or in connection with it, or at a sales event or in connection with it.

12.2. If the trader has provided the consumer with specific information regarding the consumer’s right of withdrawal in the case of a distance contract or a contract concluded outside the trader’s business premises only subsequently, but no later than within 12 months from the beginning of the withdrawal period under point 12.1., the consumer may withdraw from the distance contract or the contract concluded outside the trader’s business premises within

  1. a) 14 days from the date when the trader fulfilled the information obligation, if it concerns the period under point 12.1. letter a), or
  2. b) 30 days from the date when the trader fulfilled the information obligation, if it concerns the period under point 12.1. letter b).

12.3. If the trader has not provided the consumer with specific information regarding the consumer’s right of withdrawal in the case of a distance contract or a contract concluded outside the trader’s business premises according to point 12.2., the consumer may withdraw from the distance contract or the contract concluded outside the trader’s business premises within 12 months after the period under point 12.1. expires.

12.4. Goods shall be deemed received by the consumer at the moment when the consumer or a third party designated by him other than the carrier receives all parts of the ordered goods, or if

  1. a) the goods ordered by the consumer in one order are delivered separately, at the moment of receipt of the goods delivered last,
  2. b) the delivery consists of several parts or pieces, at the moment of receipt of the last part or piece,
  3. c) the goods are delivered repeatedly during a specified period, at the moment of receipt of the first goods.

12.5. The consumer may withdraw from a distance contract or a contract concluded outside the trader’s business premises, the subject of which is the delivery of goods, even before the withdrawal period begins.

12.6. The consumer may exercise the right to withdraw from a distance contract or a contract concluded outside the trader’s business premises in writing or in another durable medium, and if the contract was concluded orally, any unequivocal statement by the consumer expressing their intention to withdraw from the contract shall be sufficient (hereinafter referred to as “notice of withdrawal from the contract”). The consumer may use the model withdrawal form.

12.7. The withdrawal period according to paragraphs 12.1. to 12.3. shall be deemed observed if the consumer sends the notice of withdrawal to the trader no later than the last day of the period.

12.8. The consumer may withdraw from the contract only in relation to a specific product or products, if the trader delivered or provided multiple products under the distance contract or the contract concluded outside the trader’s business premises.

12.9. The burden of proof of exercising the right of withdrawal lies with the consumer.

XIII. Rights and Obligations of the Consumer after Withdrawal from a Distance Contract or an Off-Premises Contract

13.1. The consumer is obliged, within 14 days from the date of withdrawal from a distance contract or from an off-premises contract pursuant to clause 12.1, to send the goods back or hand them over to the trader or to a person authorized by the trader to receive the goods; this does not apply if the trader has proposed to collect the goods in person or through a person designated by the trader. The period referred to in the first sentence shall be deemed observed if the consumer sends the goods to the trader no later than on the last day of the period.

13.2. Upon withdrawal from a distance contract or from an off-premises contract pursuant to clause 12.1, the consumer shall bear only the cost of returning the goods to the trader or to a person authorized by the trader to receive the goods; this does not apply if the trader has agreed to bear these costs or if the trader failed to fulfil the obligation to provide specific information on the consumer’s right of withdrawal from a distance or off-premises contract.

13.3. The consumer is liable for any diminished value of the goods resulting from the handling of the goods beyond what is necessary to determine the nature, characteristics and functionality of the goods; this does not apply if the trader failed to fulfil the information obligation under Section 15(1)(f) of Act No. 108/2024 Coll. on Consumer Protection, as amended.

13.4. If the consumer withdraws from a distance or off-premises contract under Section 19(1) of Act No. 108/2024 Coll., the subject of which is the provision of a service, the supply of water not intended for sale in a limited volume or quantity, or the supply of heat, and has given explicit consent under Section 17(10)(c) of Act No. 108/2024 Coll. before the provision has begun, they are obliged to pay the trader the price for the services actually provided up to the time of notification of withdrawal. The price for the services actually provided shall be calculated proportionately based on the total agreed price in the contract. If the agreed total price is excessive, the price shall be based on the market value of the provided performance.

13.5. The consumer does not incur any obligations or costs from exercising the right to withdraw from a distance or off-premises contract under clause 11.1, other than the obligations under clauses 13.1, 13.3 to 13.5, and the obligation to pay additional costs under clause 14.3.

XIV. Rights and Obligations of the Trader after Consumer's Withdrawal from a Distance or Off-Premises Contract

14.1. The trader is obliged to return to the consumer all payments received under or in connection with the distance or off-premises contract or any ancillary contract, including the costs of transport, delivery, postage, and other costs and charges, within 14 days from the date of receipt of the notice of withdrawal.

14.2. The trader shall return all payments under clause 14.1 proportionally if the consumer did not withdraw from the entire distance or off-premises contract. The trader may not charge the consumer any additional costs for transport, delivery, postage, or other charges.

14.3. The trader is not obliged to reimburse the consumer for any additional costs if the consumer has explicitly chosen a delivery method other than the least expensive standard delivery method offered by the trader. Additional costs refer to the difference between the delivery method chosen by the consumer and the cost of the cheapest standard delivery method offered by the trader.

14.4. In the case of withdrawal from a distance or off-premises contract for the supply of goods, the trader is not obliged to refund the payments under clause 14.1 before receiving the goods back or before the consumer proves that the goods have been sent back, unless the trader has proposed to collect the goods in person or through a designated person.

14.5. The trader shall return the payments under clause 14.1 using the same payment method as used by the consumer, unless otherwise agreed with the consumer, provided that no fees are charged to the consumer in connection with such refund.

14.6. If the goods were delivered to the consumer’s home at the time of conclusion of the off-premises contract and, due to the nature of the goods, they cannot be returned by post, the trader must collect the goods at their own expense within the time limit under clause 14.1.

14.7. Unilateral set-off of claims between the trader and the consumer arising from withdrawal from the contract under clause 11.1 is prohibited.

14.8. The trader may not demand payment from the consumer for:

  1. a) provision of a service, supply of water not intended for sale in a limited volume or quantity, or supply of heat during the withdrawal period under clauses 12.1 to 12.3, regardless of the extent of performance provided, if:
  • the trader has not provided the consumer with the information under Section 15(1)(f) or (h) of Act No. 108/2024 Coll., or
  • the consumer has not given explicit consent under Section 17(10)(c) of Act No. 108/2024 Coll.
  1. b) full or partial delivery of digital content not supplied on a tangible medium, if:
  • the consumer did not give explicit consent under Section 17(10)(c) of Act No. 108/2024 Coll.,
  • the consumer did not declare that they had been duly informed of the loss of the right of withdrawal by giving such consent, or
  • the trader did not provide confirmation under Section 17(12)(b) or Section 17(13)(b) of Act No. 108/2024 Coll.
  1. Supervisory Authority

15.1. The competent authority supervising compliance with consumer protection legislation is:

Inspectorate of the Slovak Trade Inspection
with its registered office in Košice for the Košice Region
Vrátna 3, P.O. BOX A-35, 040 65 Košice 1
Department of Inspection
Phone: +421 55 729 07 05, +421 55 622 76 55
Fax: +421 55 622 46 95
E-mail: ke@soi.sk
E-mail for submitting complaints: podnety@soi.sk

XVI. Alternative Dispute Resolution

16.1. If the consumer is not satisfied with the manner in which the seller handled their complaint or believes that the seller has violated their rights, the buyer has the right to request redress from the seller. If the seller rejects such a request or fails to respond within 30 days from the date of its submission, the consumer has the right to submit a proposal for the initiation of alternative dispute resolution under Section 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, as amended.
The competent entity for alternative dispute resolution with the seller is the Slovak Trade Inspection (contact available at https://www.soi.sk).

 

XVII. Supplementary Provisions

17.1. The Seller shall not enter into a purchase agreement, nor carry out the sale, mediation, or delivery of alcoholic beverages/products, tobacco products, and other goods to persons (Buyers) who, at the moment of concluding the purchase agreement, have not reached the age of 18, and for whom such sale is prohibited under applicable and effective laws of the Slovak Republic. In connection with the above, the Seller shall verify whether the Buyer has reached the age of 18 by checking their identity document (identity card or passport) upon delivery of the order to the Buyer. This verification shall be carried out by the person authorized to deliver the order to the Buyer. If the Buyer has not reached the age of 18, or fails to prove or refuses to prove their age, the Seller shall not hand over the order and the purchase agreement shall be deemed terminated.

XVIII. Information on Adopted Codes of Conduct

18.1. The Seller informs consumers that there are no special applicable codes of conduct to which the Seller has committed. A code of conduct is understood to mean any agreement or set of rules defining the behavior of the Seller who has committed to following such code in relation to one or more specific business practices or sectors, provided these are not established by law, other legal regulation, or measure of a public authority. The Seller has not committed to any such codes, nor does it provide a means for the consumer to access or obtain their wording.

XIX. Consumer Product Reviews

19.1. The Seller does not restrict or verify product reviews exclusively to those submitted by consumers who have purchased the product from the Seller.

  1. Final Provisions

20.1. The Seller reserves the right to amend the General Terms and Conditions. The obligation to provide written notice of any change to the General Terms and Conditions is fulfilled by publishing them on the Seller’s Website. In the event of a change to the General Terms and Conditions, the relationship between the Buyer and the Seller shall be governed by the terms and conditions valid and effective at the time the purchase agreement was concluded, until such agreement is terminated.

20.2. These General Terms and Conditions form an inseparable part of the Complaints Procedure and the Privacy Policy of this Website. The documents – Complaints Procedure and Privacy Policy of this Website – are published on the domain of the Seller’s Website.

20.3. These General Terms and Conditions become valid and effective upon their publication on the Seller’s Website on May 23, 2025.

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WITHDRAWAL FORM FROM A CONTRACT CONCLUDED AT A DISTANCE OR A CONTRACT CONCLUDED OUTSIDE THE TRADER’S PREMISES
www.mountrastore.com

(Fill in and send this form only if you wish to withdraw from a contract concluded at a distance or a contract concluded outside the trader’s premises.)

– To: Petsky, s. r. o., Klimkovičova 21, 040 23 Košice, Slovak Republic

 

 

– I/we* hereby give notice that I/we* withdraw from the contract for the supply or provision of the following product: ..............

 

– Date of order/date of receipt* ..............

 

– Name and surname of consumer(s)* ..............

 

– Address of consumer(s)* ..............

 

– Signature of consumer(s)* (only if this form is submitted on paper) ..............

 

– Date ..............

 

– If you wish the money to be refunded to a bank account, please provide the account number ................................................................................................................

 

 

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